Law Offices of Clifford A. Monac, P.C.
Effective Date: January 1, 2026
Important Notice Regarding Text Messaging Data: Law Offices of Clifford A. Monac, P.C. does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes. We keep text messaging originator opt-in data confidential.
1. Information We Collect
We may collect the following categories of information:
- Personal information: name, email address, phone number, physical address, and payment information when needed for purchases or quote requests.
- Consent records: opt-in records, opt-out records, timestamps, and communication preferences for SMS, email, and similar channels.
- Non-personal information: IP address, browser type, device information, analytics data, cookies, and website usage patterns.
- Customer communication data: inquiry history, appointment details, service history, preferences, and feedback.
2. How We Use Your Information
We use collected information to:
- Provide and improve our services
- Respond to inquiries and manage appointments
- Process transactions and payments
- Send service-related communications and consented text messages
- Maintain communication preferences and consent records
- Improve website functionality and security
- Prevent fraud and protect the business
3. SMS Messaging & Compliance
By opting in, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
- We send messages only after explicit opt-in.
- We maintain timestamped records of opt-in and opt-out actions.
- We comply with the Telephone Consumer Protection Act and other applicable laws.
Opt-Out
- You can cancel SMS notifications at any time by replying STOP.
- We send a final confirmation message after processing your opt-out request.
- We do not send further text messages unless you opt in again.
- We process opt-out requests immediately.
Message Frequency & Content
- Message frequency varies based on your interactions with our office.
- Messages relate to the services you requested, your inquiry, or your appointment.
- We do not send promotional text messages without specific consent.
Help & Support
- Reply HELP for assistance.
- Email cmonac@cmonac.com or call (508) 668-9400 during regular business hours.
Carrier Information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and many regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors who help deliver support services, including SMS aggregators and providers that send the messages you requested. All other use case categories exclude text messaging originator opt-in data and consent.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information only as needed with:
- Service providers such as payment processors, appointment scheduling vendors, and SMS providers that help deliver consented communications.
- Legal authorities when required by law, legal process, or to protect our rights.
- Business transfer parties if a merger, acquisition, or sale occurs, subject to this policy.
Except for providers needed to deliver text messaging services, these categories exclude text messaging originator opt-in data and consent.
5. Data Security
We maintain reasonable safeguards to protect personal information, including:
- Encryption of sensitive data in transit and at rest when appropriate
- Access controls and authentication measures
- Security reviews, system updates, and employee training
- Breach response procedures and backup practices
No method of transmission over the Internet or electronic storage is completely secure, but we use commercially reasonable safeguards to protect your information.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember preferences, improve functionality, and measure site effectiveness. You can control cookies through your browser settings, though disabling them may affect site features.
7. Your Rights & Choices
You may have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing emails through the unsubscribe link in those emails
- Opt out of SMS messages by replying STOP
- Ask how we process your data
- Withdraw consent for future communications
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Law Offices of Clifford A. Monac, P.C..
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will remain posted on this page with its effective date.
10. Contact Us
Law Offices of Clifford A. Monac, P.C.
420 Main St #22, Walpole, MA 02081
Phone: (508) 668-9400
Email: cmonac@cmonac.com
Website: https://cmonac.com
By using our website and services, you consent to this Privacy Policy.